Shipping policy
Shipping Policy
Thank you for shopping with Pets Crazy Shops! We're committed to getting your pet supplies to you as quickly and safely as possible.
Free Shipping We offer free standard shipping on all orders over £50 to the UK and Europe.
UK Delivery
- Standard Delivery (2–3 business days): £3.99
- Free Standard Delivery on orders over £50
European Delivery
- Standard Delivery (3–5 business days): £15.00
USA & Canada Delivery
- Standard Delivery (7–14 business days): £19.00
Order Processing Orders are processed within 1–2 business days. Orders placed on weekends or bank holidays will be processed on the next working day.
Tracking Your Order Once your order has been dispatched, you'll receive a confirmation email with your tracking information.
Customs & Duties (International Orders) For deliveries outside the UK, any applicable customs duties or import taxes are the responsibility of the customer. Please check your local regulations before placing an order.
Lost or Damaged Orders If your order arrives damaged or goes missing, please contact us at your earliest convenience and we'll do our best to resolve the issue promptly.